SingHealth NGEMR · Epic training

Endo Nurse
101

Your pocket guide to Epic for Endoscopy Nurses, from booking the scope to sending the patient home.

Scope in OGD
Tap with
your finger!

This eBook covers

📅 Scheduling, rescheduling & check-in
📝 Preprocedure checks, orders, lines, MAR
🔬 Intraprocedure Narrator & required events
🧫 Specimens, supplies & implants
🛏️ Recovery, vitals & discharge
🏆 Final quiz to test yourself

Before we start

Tap, flip, learn

This eBook reacts to your finger. Look out for these.

🔴

Red buttons

Tap to reveal the answer or hidden tip.

Nice! That's how every red button works.
🃏

Flip cards

Tap a card to turn it over and see what's behind.

❓

Quick quiz

Pick an answer. Green is right, red means try again.

👣

Step by step

Press Next step to walk through a workflow one click at a time.

📍

Hotspots & games

Tap numbered dots on a screen, put events in order, and move a patient across the Status Board.

➡️

Turn the page

Use the bar at the bottom, swipe left or right, or press the arrow keys. Tap the page number for contents.

💡 Stuck in the real system?

Press F1 (or Fn + F1) anywhere in Epic to open your Learning Home with tip sheets and quick start guides.

Endo Nurse 101

What's inside

Tap any part to jump straight there.

Our cases

Meet your patients

Tap each card to see why they're here. You'll follow Kaya all the way through.

💡 Where you log in

Log in to SH Ambulatory Endoscopy Centre and GI Function Unit as your assigned nurse. Your login department decides which depot, schedule and Status Board you see by default.

Part 1 · Getting started

Find your way around

Four ways to reach any activity. Tap to flip.

Leaving the workstation?

🔒 Secure

The next person who logs in sees the same patient chart still open. Use it when a colleague will continue with the same patient.

vs
🚪 Log Out

The next person sees their own home workspace and has to open the chart again.

The doctor will sit at your PC next and needs Kaya's chart. Which do you click?
Secure keeps Kaya's chart open for the doctor to pick up where you left off.

Part 2 · Scheduling

Meet the Snapboard

The scheduling tool for appointments, resources and room schedules.

📦

The depot

Lists orders that still need scheduling. Sort by patient and press the first letter of the surname to jump, or use Search requests. The depot loads 200 at a time; click Load More if needed.

🗓️

The schedule

Appointments that have been scheduled. At the Ambulatory Endoscopy Centre, each facility / endoscopy room is a column.

⚠️ Not seeing the orders you expect?

  • First check you're looking at the right depot (search bar or settings button). Your login location sets the default.
  • Then check the schedule (calendar section, bottom left).

🏷️ Scheduling Priority column

Shows the expected date for elective procedures and P1–P4 priority for emergency procedures.

Kayasched's OGD has been ordered but not booked. Where will you find it?
Unscheduled orders sit in the depot until you drag them onto the schedule.

Part 2 · Scheduling

Schedule Kayasched

K

Kaya's ward nurse in charge says the primary team wants her OGD tomorrow.

📅 Schedule from the Snapboard

  1. Open Snapboard from the toolbar or home workspace tabs.
  2. Search for Kayasched and select her inpatient OGD order. Expand the Details sidebar to read the doctor's instructions.
  3. Double-click the order to see the Order Specific Questions, then close.
  4. Click tomorrow in the calendar.
  5. Drag the order to an open slot. The bubble shows the exact time as you drag. Bedside scopes go to the bedside modality.
  6. Click Continue, complete the Decision Tree, click Apply.
  7. Check Appointment Review with the ward nurse, relay instructions, then Schedule. The order leaves the depot.

📋 Order Specific Questions tell you…

  • If the patient is on anti-platelet, anti-coagulant, anti-diabetic meds or has a cardiac implant. Advise the patient accordingly.
  • Any special equipment needed, so you can assign it now or later.
  • Extra notes for the scheduler in Comments.

🌳 The Decision Tree

QuestionWhy it matters
Requesting OUThe specialty she's admitted under. Triggers the TOSP charge.
Appointment RationaleGoes to reporting for the Endoscopy Manager.
Patient classInpatient, outpatient and so on.

💡 Green and red numbers

They show available slots per interval. In training you'll see many bookings in one slot; in real life each slot holds only one appointment.

Part 2 · Scheduling

Assign resources

Pre-assigning staff and equipment prevents overbooking, and it pulls into all later documentation.

👩‍⚕️ Add the circulating nurse

  1. Look at the icons on Kaya's appointment. They show which resources are still needed (e.g. Circulating Nurse, Proceduralist).
  2. In the resource sidebar, click the green + beside Circulating Nurse. Pick the nurse and Accept.
  3. Single-click Kaya's appointment to select it.
  4. Click the blue arrow next to the nurse's name, or drag the name onto the appointment.
  5. The icon disappears once assigned. Wrong person? Click the red arrow to remove.
  6. Repeat to assign the gastroenterologist as proceduralist, and any special equipment.
Why must you assign a proceduralist to every endoscopy appointment?
Without it, the patient won't show on the doctor's schedule.

💡 Saves time later

Assigned staff show in the Assigned Staff column on the Status Board and appear as quick buttons in the Intraprocedure Narrator.

Part 2 · Scheduling

Two orders, one booking

L

Lucia needs OGD and colonoscopy. A combination procedure is scheduled together.

🗃️ From the Appointment Desk

  1. Click Appts on the toolbar and search for Lucia.
  2. Open the Active Requests tab (tabs only appear when there's data).
  3. Select both orders: click one, hold Shift and press the arrow key. Or pick one and tick the other on the related orders screen.
  4. Click Schedule and complete the Decision Tree.
  5. Book for 2 days later, finish and close the workspace.

🗃️ Appointment Desk layout

  • Top: demographics and account information.
  • Bottom tabs: Future, Past, Admissions, Active Requests.
  • Bottom toolbar: actions for whatever you've selected.

Best when a ward nurse calls about a specific patient.

🏥 Patient Station

View past and future admissions and appointments. Find Patient › Select. The Encounter tab opens by default; choose the All filter to see scheduled appointments.

💡 Extra intervention?

The doctor flags it in the order, so the name shows as e.g. Colonoscopy w Ligation.

Part 2 · Scheduling

Change of plan

K

The ward calls back: Kaya now needs her OGD today.

🔁 Reschedule from the Appointment Desk

  1. Appts › find Kaya › her OGD is on the Future tab.
  2. Select it and click Cancel/Reschedule (or right-click).
  3. Reason: Doctor Request. Click Reschedule.
  4. The Decision Tree reappears. Confirm with the ward nurse nothing has changed.
  5. Start search on t (today). Pick an available slot button.
  6. Finish. The old appointment moves to the Past tab as Can (cancelled).
True or false: cancelling an appointment linked to an order also cancels the order.
False. The order still exists and returns to the Snapboard depot and the Active Requests tab.

💡 On the Snapboard too

You can drag an appointment to a new time or room. You'll be asked for a change reason.

Part 2 · Scheduling

Kaya has arrived

Check her in so other staff know she's here.

✅ Why check in?

  • Sends the order message to Enhanced ImageSys.
  • You can't start endoscopy documentation until the appointment is checked in.
  • Do it on the GI Status Board: right-click › Check In. (Snapboard and Appt Desk work too.)
  • Status changes from Booked to Arrived. The chart doesn't open; refresh if needed.

⏱️ Wait time column

Minutes from check-in to In Procedure Room. Not started yet? Check-in to now. Icons confused you? Open the Legend.

⚠️ Checked in by mistake?

Right-click › Cancel Check In (Snapboard or Appt Desk) to return it to scheduled.

No. An appointment can only be checked in once. Cancel the appointment › let the order drop back to the depot › schedule a new appointment › check in the new one.

Part 3 · Preprocedure

Watch the Status Board

Every event moves Kaya along and changes her row. Press the button to walk her through the day.

GI Status Board · SH Ambulatory Endoscopy Centre
👩 Kayaproc · OGDBooked

Scheduled, not here yet.

⏰ What is an event?

An important moment in the patient's care with an exact date and time, such as In Pre-procedure Care, Scope In or Out of Recovery.

💡 Outpatients

Assigning an Assessment Room / Pre Proc Chair automatically updates the event to In Pre-Procedure Care.

Part 3 · Preprocedure

She came 15 min ago

K

Kaya actually arrived in preprocedure 15 minutes ago. Let's record the real time.

⏪ Back-document

  1. On the Status Board, right-click Kaya's row › Events › In Pre-procedure care.
  2. Right-click again › Events › All Events.
  3. Change the time of In Preprocedure Care to n-15.
  4. Double-click her row to open the chart. It opens to the Preprocedure Navigator.

⌨️ Try the time shortcuts

Type in any time or date field instead of picking. Try it:

n = now (minutes) · t = today (days) · w = weeks · + future · − past

Part 3 · Preprocedure

Arrival documentation

Vitals, history, home meds, allergies, LMP/pregnancy, labs, LDAs… all in the navigator.

🧭 Navigator = a checklist of tools

Sections laid out in workflow order. Click section names or use the keys:

F8 next   F7 previous   F9 close

Hover over the Storyboard sections on the left for a quick look at the patient.

👤 Staff

Assign yourself fast: type .me

💊 Home Medication

Review with the patient. One button records she took all home meds today or yesterday.

⚠️ Allergies: CMIS first

  • A new drug allergy must be documented in CMIS, not directly in Epic. It auto-reconciles back to Epic and other institutions can see it.
  • Click Mark as Reviewed: it means you've verbally verified with the patient, and it stops repeat pop-ups later.
  • In training you'll see a red CMIS refresh banner. That's expected.

♀️ OB/Gyn Status

Shown for female patients only. Kaya is female, so update and review it.

📟 Device Select

Associate the monitor so vitals pull into the chart. Device data still needs validating.

Part 3 · Preprocedure

Is she ready?

The Tasks section (under Pre-Op Checklist) lists what must be done before the scope. Tap each task.

✔️ Completing a task by hand

The doctor documented the pre-sedation checklist in Notes. Mark the task Complete:

  • Reason: Other (See Comments), or say it was done on paper.
  • Comment: "Provider documented pre-sedation assessment checklist in notes activity."

Something missing? Send Message to the provider.

🛡️ Universal Protocol

  • Review the checklist the ward nurse documented.
  • Click Pre-op Checklist, answer each question individually, then Verify and Accept.
  • Need to stop halfway? Click Pend.
  • All tasks done = a tick on the Status Board.

Part 3 · Preprocedure

Release the orders

Orders activity tabs: Active Orders · Order Entry · Signed & Held · Labs/Tests

⏸️ Signed & held

Orders placed before they're ready to act on. You can't act on them until you release them. Tick the box beside the procedure name to select all › Release.

Once released, pharmacy can see and prepare the medications.

🪣 Phases of care

Each phase is a stage of the visit: Preprocedure, Intraprocedure, Postprocedure. Think of it as a bucket, or a tag on each order.

Kaya is physically in the preprocedure area. Which phase do you release?
Act on the phase that matches where the patient is.
ERCP with fluoroscopy: when does the radiology fluoroscopy order get released?
It's tagged intraprocedure. You release it in the room so radiology can act on it.

💡 Phases of care also decide

  • Where and when to act on each order.
  • Medication routing, together with the patient's location.
  • Which orders auto-discontinue when she leaves the procedural area.

Part 3 · Preprocedure

Midazolam 3 mg

K

Kaya is anxious. The doctor asks you to give midazolam 3 mg IV.

💉 Order Entry tab

  1. Orders › Order Entry. Look up Midazolam injection 5mg/5mL.
  2. Route Intravenous, dose 3 mg.
  3. Show Additional Order Details › phase of care Preprocedure › Accept.
  4. Or use the Phase of Care button under Options in the sidebar.
  5. Click Sign. Order mode: Per protocol: cosign required.
  6. Ordering clinician: Gastroenterology, Physician. Authorising defaults to him too. Accept.

⚠️ Medication warnings

Have the doctor on the phone or nearby when you enter orders for them, so they can resolve interaction warnings. Ordering clinician without authorising rights (e.g. a Medical Officer)? Ask who the authorising consultant is.

Part 3 · Preprocedure

Document the IV line

LDA = Line, Drain or Airway. Every LDA has three pieces: insertion, assessment, removal.

🩹 LDA Avatar

  1. Navigator › LDA Avatar. Search "piv" or click Peripheral IV.
  2. Tap the site on the avatar, e.g. right forearm.
  3. Document placement date, time and gauge. Accept.
  4. Made a mistake? Click the PIV › pencil next to Properties › fix › Accept.
  5. To assess: hover the line › Assess › document › Accept. Anyone can assess, many times.
Which part of an LDA can be documented many times?
Assessments. Other nurses can assess the line you placed too.

💡 Where does it go?

LDA Avatar documentation flows to the OR LDAs tab in the Flowsheets activity.

Part 3 · Preprocedure

Give it on the MAR

The MAR shows only active medications. Documenting a given dose automatically charges to NBS.

📇 Scan wristband
➜
MAR opens (right patient)
➜
💊 Scan medication
➜
Matched to the order
➜
✅ Accept

🖱️ Without the scanner

  1. Open the MAR. Click Link Lines and link to the PIV.
  2. Click the blue due icon on the midazolam row. (Click a time column header to give two meds at once.)
  3. Check dose, route and time. Barcode override reason: Scanner faulty.
  4. High-risk drug? Dual sign-off by a second nurse, without logging out.
  5. Accept.

✏️ Gave it 10 min ago?

Click the green given administration › tick Edit administration › override reason › change time to n-10 › add a comment › Accept.

💡 What does that icon mean?

Click Legend on the MAR. Nobody expects you to memorise every symbol.

Part 4 · Procedure

Into the room

Close the Preprocedure Navigator. On the Status Board, mark Kaya In Procedure Room. Her row turns blue; double-click to open the Intraprocedure Narrator.

🧭 Navigator

Linear. Tools in a set order, section by section. Used in pre and post.

vs
🎙️ Narrator

Flexible. Everything you need during the scope on one screen, in any order.

⚠️ The Event Log has bookends

It only shows documentation between when you first open the narrator and when you mark End Endoscopy Documentation. It isn't the patient's whole record.

💡 Pulled into the doctor's Endo report

Staff, medications and specimens documented between Start of Endoscopy Documentation and End Endoscopy Documentation.

Part 4 · Procedure

Tour the Narrator

Tap each red dot. Left side: things you do again and again. Middle tabs: things you do once or twice.

Intraprocedure Narrator · Kayaproc · OGD
👥 StaffProceduralist · Circulating
💊 Medications · Active Medsfentanyl · midazolam
⏱️ Procedure EventsScope In · Out
📜 Event Log · QuickBarmain tab
📈 FlowsheetsSedation · Vital Signs
🛡️ Universal ProtocolChecklist · Timeout
🧫 Equipment · Specimens · Supplies · Implantstabs
🏁 CompletionCharges · Verify

📍 Tap a red dot

Each dot explains one part of the Intraprocedure Narrator. Try all 8.

Part 4 · Procedure

Before you start

✅ Set up the case

  1. Staff: the proceduralist is already there from Snapboard. Click his name to mark him arrived.
  2. Add yourself as circulating nurse: .me › Accept. Both appear as arrived on the Event Log.
  3. Associate Devices › select SH Phillip Endo 01 so vitals pull in.
  4. Universal Protocol tab › review the preprocedure nurse's checklist › document a new Pre-op Checklist › Verify and Accept.
  5. Moderate sedation, so also do the Endoscopy Timeout › Verify and Accept.
  6. Equipment: pick the umbrella type (e.g. OGD), then select or scan the scope. The serial number fills in automatically.
GA case with an anaesthetist present. What goes on the Universal Protocol tab?
GA adds the Sign-in. Moderate sedation is Pre-op checklist plus Endoscopy Timeout.

⚠️ Scope not on the list?

Click Equipment not found for a new or loan item, and tell the Lumens team to add it. Adding a laser opens the Laser Safety Checklist.

Part 4 · Procedure

Put the events in order

These events are required for reporting. Tap them in the order they happen. 📄 = time pulls into the Endo report.

    Tap the first event.

    💡 Combination procedure?

    When you document Scope In and Scope Out, write which procedure it is in the Comments field.

    ✏️ Wrong time?

    Click the event in the Event Log, or use Events › All Events at the top.

    Part 4 · Procedure

    Sedate & monitor

    K

    Kaya is prepped. Give fentanyl 50 mcg and midazolam 3 mg, then start.

    💉 In the narrator

    1. Flowsheets › Sedation. Check the Pre-Sedation Assessment is complete.
    2. Back in the narrator, give both drugs from the Medications section. Ordered by = the arrived proceduralist; Given by = you.
    3. Document Sedation Start, only if you're the sedation nurse. No sedation? Skip it.
    4. Document Scope In (and Cecum Reached for colonoscopy).
    5. Flowsheets › Vital Signs. Validate device vitals throughout. They flow to the Moderate Sedation tab.
    6. Pain assessment and score: Pain Monitoring tab.

    🔗 Where do narrator meds go?

    They show under Active Meds and MAR in the narrator, flow to the MAR activity, and charge NBS automatically. The doctor cosigns them.

    📝 Quick Notes

    Nursing Note: a quick observation or free-text assessment. Patient Position Note: e.g. for ERCP. Use F2 to make selections. It saves to Notes as Sedation Documentation.

    Part 4 · Procedure

    Specimens

    The doctor takes biopsies. To search for a specimen you first need its source.

    🧫 Specimens tab

    1. Search the source, e.g. Stomach (Sydney Protocol: Incisura, Antrum and Body biopsy). Or click Add.
    2. Document the required details and Accept.
    3. Print the specimen label and requisition form on the right printer.
    4. Click Mark as Sent when it leaves the Endoscopy Centre, for auditing.
    5. The doctor cosigns the specimens.

    ⚠️ One line, one histo/cyto test

    • Each specimen line: 1 histo/cyto test, or several clinical pathology tests, or 1 histo/cyto plus several clinical pathology tests.
    • Need 2 histo/cyto tests? Document 2 specimen lines.
    • Don't pick POCT tests done in the Endo Centre here. This tab sends specimens to the lab.
    You need two histology tests on biopsies from the same patient.
    One histo/cyto test per specimen line.

    Part 4 · Procedure

    If it's not documented…

    …it isn't charged, and it can't be traced in a recall.

    🧰 Supplies tab

    Search e.g. Disposable OGD Bx Forceps, or Add. Mark Used or Wasted and whether to charge wasted supplies. Barcode scanning works.

    🔩 Implants tab

    Search e.g. WallFlex Biliary RX Fully Covered Stent. An Implanted action is required for every chargeable implant. The charge code pulls in automatically.

    ⚠️ Fill in every implant field you can

    If the implant is recalled, complete records help find the patients who have it, and tell apart those who need it removed from those who don't.

    Not in the system? One-time item

    Part 4 · Procedure

    Close the case

    The scope is coming out. Finish the documentation in this order.

    🏁 Closing documentation

    1. Document Scope Out (procedure type in Comments for combination procedures).
    2. Data Validate: highlight device data and click Validate. Document the ACVPU score every 5 min.
    3. Intraprocedure tab › Associate Devices › remove the device.
    4. Universal Protocol › Sign-out › Verify and Accept.
    5. Document Sedation End and Staff Departed.
    6. Completion tab › pencil on Charge Capture › pick charges. They go to NBS when the log is posted.
    7. Verify the chart, then Out of Procedure Room and End Endoscopy Documentation. A tick appears on the Status Board.
    Yellow

    Validated. Part of the chart.

    White

    Unvalidated. Not in the chart yet.

    💡 Data Validate leaves the narrator

    So it's best used near the end of the case, to validate lots of vitals at once.

    Why verify the chart?
    Verify for every procedure you complete.

    Part 5 · Postprocedure

    Into recovery

    K

    Kaya's OGD is done. What's the first thing you do? Give her a bed.

    🛏️ Settle her in

    1. Status Board › right-click Kaya › assign a recovery bed.
    2. Mark the event In Recovery. Assigning a bed does not do this for you.
    3. Open her chart. The Postprocedure Navigator opens.
    4. Staff section: add yourself as recovery nurse.
    5. Recovery Assessment › document the Immediate Postprocedure Assessment (required).
    You assigned Kaya a recovery bed. Is she now "In Recovery"?
    Bed and event are separate. Mark In Recovery yourself.

    💡 Need the anaesthesia note?

    Chart Review › Notes tab.

    Part 5 · Postprocedure

    Rapid urease test

    Kaya has a POCT Rapid Urease test (H. pylori). Point-of-care results go in Enter/Edit Results.

    Enter/Edit Results · POCT Rapid Urease
    ValueNegative
    ResultingYour user
    AbnormalNormal
    StatusFinal ✅

    🔎 Getting there

    Dropdown arrow right of the activity tabs › Lab › Enter/Edit Results. Or type it in Chart Search. Double-click the test.

    💰 Final = charged

    Setting status to Final triggers the charge to NBS and the order drops off the list.

    Click Filter › Select All result statuses › Accept.

    Part 5 · Postprocedure

    File the vitals

    Device data flows in with a small line on the left: it isn't part of the chart yet. Tap a column's time to file it.

    Flowsheets · Vitals · every 5 min
    BP124/78118/74219/140
    Pulse848078
    SpO₂989998
    Resp161416

    0 of 3 columns filed.

    ⏲️ Insert Col vs Add Col

    You assessed Kaya 5 minutes ago but are only charting now.
    Insert Col adds a column at a time you choose. Add Col adds one at the current time.

    ✅ WNR

    Within Normal Range. Document an exception (X) and extra rows appear for detail. Change the display interval to how often you want to see vitals.

    Part 5 · Postprocedure

    Last checks

    🩹

    Remove the line

    LDA Avatar › hover the PIV › Remove › today, now › Accept. It disappears from the avatar.

    🚶

    Endoscopy PADS

    Score per your institution's policy and SOP.

    ⚠️

    Fall Risk

    Document fall risk in its section.

    🧾 Order Questions & TOSP

    Review the answers the proceduralist gave, especially the TOSP code. It's sent to NBS when the doctor signs the Endo report.

    🔄 Verify Procedure

    Change the procedure or TOSP (Change Order, or No charge), or add one with New Order. Updating the procedure is the proceduralist's responsibility, before signing. After signing it needs an addendum.

    ⚠️ Verify Orders locks the procedure

    It closes the chart and blocks the doctor's report while open. Only open it when needed, then reopen the chart.

    Part 6 · Discharge

    Going home

    K

    After an hour in recovery, Kaya is awake and alert. Give her the instructions and the After Visit Summary (AVS).

    🏠 Going home

    Use the Discharge sections.

    or
    🛏️ Back to the ward

    Fill in the Handover Checklist instead.

    📄 Discharge sections

    1. Flowsheets › Moderate Sedation: check the doctor marked Fit for discharge, then document Sedation Discharge criteria.
    2. Medication Rec Status: meds from the doctor's med rec. Tell her when to take them.
    3. Discharge Instructions: use F2 to jump between blanks. Type "No driving for 12 hours."
    4. Lumens AVS: scroll through meds, instructions, procedure, findings and scope images.
    5. Ambulatory Discharge: complete the checklist.

    🖨️ Print button greyed out?

    The doctor hasn't finished the postprocedure medication reconciliation. Once done, you can print the AVS.

    ✍️ Before she leaves

    The doctor must have signed the procedure note (sends the TOSP charge to NBS). Check the last tick on the Status Board.

    Part 6 · Discharge

    Can Kaya go home?

    Tick what's done. She can't leave until every item is complete.

    🔒 Not ready: 6 items left

    ✔️ Verify the chart

    Document Recovery Care Complete and Out of Recovery as now › open Verify, check there are no warnings › verify as yourself › close the chart. A postprocedure tick appears on the Status Board.

    💡 Then: Procedural Care Complete

    Her row turns purple and drops off the Status Board. Find dropped-off patients on the Charge Status Board.

    Part 6 · Discharge

    Discharge Kaya

    She's left the centre. Usually the PSA does this in Patient Station, but you can do it from the Status Board.

    Discharge · Kayaproc
    Discharge date & timet · n
    Discharge MethodPatient Discharged
    Destination TypeNot Applicable

    🚪 How

    Status Board › right-click Kaya's row › Discharge. Or single-click the row and click Discharge at the top. Fill in the required fields and discharge.

    Kaya is leaving. What's the right order?
    Mark Out of Recovery, verify the chart, then discharge from the Status Board.

    Finish line

    Final quiz

    12 questions. First tap counts.

    0 / 12

    Answer all 12 to see your result.

    You made it

    Where to get help

    Nobody expects you to be an Epic expert yet.

    🆘

    Press F1

    Opens your Learning Home from anywhere. Or click the ? at the top right, or search "Help". Switch Learning Homes by clicking its name. Check What's New after go-live.

    🎮

    Practise

    Work through the exercise booklet and after-class practice scenarios.

    🧑‍🏫

    Ask people

    Your super users, trainers and nurse managers can help after class.

    ✅

    Go-live readiness

    Complete your readiness activities to get system access at go-live.

    🔬

    Lumens team

    New or loan scope not on the equipment list? Ask them to add it.

    📌

    Remember

    Training covers the tools. Apply them to your centre's own policies and SOPs.